Are You A Customer Service Con-Artist or Champion?

Today let’s look at how to spot a Customer Service Con Artist, and how to be a Customer Service Champion!

According to @hashtracking 45 contributors generated 731 tweets delivered to 6,271,436 timelines on Twitter for this #PrintChat!


Greetings Earthlings, CMYK Enthusiasts and Citizens of The Printerverse! Welcome to our weekly #PrintChat every Wed at 4PM ET!

I’m your host and Intergalactic Ambassador Deborah Corn… here with my chatty chat moderator @sandyhubbard

A few announcements before we start, and PLEASE RT … if you are so inclined!

Shout-out @Canon_Solutions and all press/analysts at #OneCanon Event! I am at the @BocaResort chatting – Say hello! #PrintCanon

#PrintChat moves fast! Try http://www.tchat.io/rooms/printchat to follow along – will be easier.

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#ProjectPeacock is heading to NYC! Following along for fun with @Canon_Solutions  @DomtarBlueline @ScodixSense @TREKKbuzz and PMC!

Thanks for your attention! Now on to the chat portion of #PrintChat

I recently had a customer service NIGHTMARE with an SEO company and I had to fire them to keep my sanity.

When I first met them, they were accommodating, attentive and won my business by convincing me they could handle it.

From inept project management to missing meetings, deliverables, and lying to cover their ass – it turned into a horror.

Today let’s look at how to spot a Customer Service Con Artist, and how to be a Customer Service Champion!

PLEASE RT THE CHAT QUESTIONS! Engage with your followers, help expand our community – It’s good for #print and good for you!

Please do not send links into #PrintChat, we lose momentum. Chatters quoting tweets we forgive you in advance!

EVERYBODY READY???????? Don’t forget to use A1, A2 etc when answering Q1, Q2 etc!

Q1: Is the customer always right? Can you tell them they are wrong – and how?

Q2: What are some indications that you are being promised more than can be delivered by a service provider?

Q3: Do you/should you provide references for potential customers?

Q4: What are the most common customer service complaints you hear about other service providers in your area of expertise?

Q5: How can businesses monitor their customer service beyond client satisfaction?

Q6: What business has provided you STELLAR customer service? Why was it exceptional?

Q7: What are 3 tips for providing champion customer service?

Please invite ONE PERSON/COMPANY now, to join us for #PrintChat next week – think BIG!!

Don’t miss the opportunity to CONNECT with all the #PrintChat-ters and grow your network with #print industry influencers!

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